By TriHDI Webmaster,on May 18th,2012 We will be openly discussing industry trends and your organizations challenges as it pertains to user provisioning and identity management. We will also be talking about privileged account management,role management,password management,and migration management just to name a few. Speaker BIO: Chris Maroun has been helping organizations solve challenges in the privileged account management and identity and access management space for over 5 years. As a Solutions Architect at Quest Software he is instrumental in working with organizations to design and implement solutions to meet their specific requirements. Prior to being a solutions architect Chris held roles in both network management and customer support engineering where he gained first-hand knowledge of the issues and challenges that organizations face with Privileged Account Management. Chris is a current North Carolina resident and was raised in Pinehurst,NC. He has worked at several NC organizations including First Citizens Bank,BB&T,and Ceridian. By TriHDI Webmaster,on April 8th,2012 HDI 2012 – A Digital ExperienceTuesday,May 22,20128:00 a.m. – 5:30 p.m. EDTDiscover a New World of Knowledge with HDI 2012 – A Digital Experience! Join an audience of thousands at HDI’s inaugural digital event on Tuesday,May 22,2012. HDI 2012 Digital—an innovative,robust,and FREE digital event that is open to the public—is perfect for individuals and offices that want to take it to the next level. Planned activities for this day of learning include:three live webcasts and a wide variety of on-demand training sessions,HDI 2012 keynote speaker video presentations,video vignettes featuring Connie Podesta,interactive chat groups,prize giveaways,and a digital Expo Hall. Link: http://www.ThinkHDI.com/MayDigitalEvent By TriHDI Webmaster,on March 27th,2012 Due to scheduling and unforeseen events,regrettably we have had to cancel the TriHDI meeting scheduled for April 3rd. With the HDI national conference at the end of the month,April 24-27,in Orlando FL,there isn’t a window to reschedule in April. We will reschedule the topic for a meeting later in the year. The next schedule meeting is now Jun 5th. As President,I would like to assure you this is only a minor setback,we will work very hard to make this meeting up later in the year. Please continue to reach out to myself or any of the chapter officers with your ideas and desires for meeting content. My continued vision and top priority is to make TriHDI a first class chapter that caters to its memberships desires as much as possible. In our first year 2011,you the members have chosen to vote TriHDI into the 2011 Circle of Excellence President’s Circle of HDI local chapters. TriHDI was one of only 25 local chapters to receive this honor from its membership,for this my officers and I,want to say thank you!! We take this as a huge vote of confidents from you that our meetings have provided good content and value. We want to continue to fulfill the same role for 2012 and look forward to bringing you many more quality programs throughout 2012. Please stay tuned to our website www.trihdi.com and be on the lookout for our email updates in the near future. Sincerely, John Pierce President TriHDI By TriHDI Webmaster,on January 23rd,2012 Orlando,Fla.– Kavaliro,a national staffing services agency,released its 2012 Employment and Salary Handbook highlighting a rise in hiring and significant growth in over a dozen industries. Overall information technology has seen the most significant growth with over ten-percent gain in job postings. Continue reading Kavaliro Releases 2012 Employment and Salary Handbook,Showing Staffing Growth in 13 Industries By TriHDI Webmaster,on January 17th,2012 Metrics Round Table FREE MEETING for Members and Non-Members!! Tuesday Feb. 7th 1:30pm-3:30pm Our First meeting of the year will be held at the Holiday Inn Express. We will hold a round table conversation on metrics. Everything and anything about them,the ones we use,the ones we don’t use and the ones we would like to use. As a round table format,the meeting will be dynamic and expect to hear many different perspectives on these numbers. By TriHDI Webmaster,on January 14th,2012 Are you interested in gaining essential leadership skills to enhance your team’s performance? Members of the NC HDI Chapters are looking to attend the HDI Support Center Team Lead course in March. If we can get at least 5 individuals to sign up for the course,we can have a session opened for our members. So please sign up today! The Support Center Team Lead serves as the communication link between the team and the manager and is the first point of internal escalation for the customer. HDI Support Center Team Lead training ensures that you learn how to deliver exceptional customer support,promote process improvement,coach for success,and take charge of the day-to-day operational activities of a team. What You’ll Learn Essential team lead management and leadership skills,the importance of service level agreements and operational level agreements,the ITIL processes of incident,problem,change,release,asset,and configuration management ,an overview of security management and knowledge management,strategies for managing conflict,the essentials of people management:hiring,scheduling,evaluating,and retaining employees,an eight-step method for effective coaching,proven team building and motivational techniques and essential performance metrics and key performance indicators. Global Knowledge in Cary has agreed to host the course in March in the Raleigh area. For course information visit the Global Knowledge website www.globalknowledge.com Course code 2538 – HDI Support Center Team Lead Or contact Abby Prescott for course information:abby.prescott@globalknowledge.com or 991-463-7283. By TriHDI Webmaster,on January 10th,2012 Hello everyone! As you probably know,last year HDI published the first ever comprehensive industry benchmarking report for desktop support. The 2011 HDI Desktop Support Practices &Salary Report was very well received,and now that we’re collecting data for the 2012 report,I want to make sure that you take the opportunity to participate. The data gathered from this survey will provide unique insight into the current salaries,staffing practices,technologies,metrics,and processes in the desktop support industry. The resulting report is a unique opportunity to benchmark desktop-specific statistics against other organization. Learn how the industry has changed over the past year and get a glimpse into where it may be headed. After completing the survey,you’ll be immediately entered into a drawing to win an Apple iPad. Plus,you’ll receive a complimentary copy of the resulting report,published this spring,which will allow you to see how your organization compares to the industry as a whole. Deadline for completion is January 20,2012 and I would certainly love to have your participation. If you aren’t directly responsible for desktop operations,please share this invitation with the person in your organization who would benefit most from this data. If you began the survey and have not completed it,the link below will take you to where you left off. https://hdi.us.qualtrics.com/SE/?SID=SV_d58EBVzaM3OjaaE By TriHDI Webmaster,on December 10th,2011 TriHDI held its year-end meeting this past Tuesday. The event,hosted and sponsored by Global Knowledge at their corporate office in Regency Park,had a wonderful turnout to hear a presentation on the benefits of gaming as a business learning tool by Epic Games’Allan Willard. The catered event offered attendees a terrific opportunity to dine and converse with others and learn how gaming tools can potentially be of benefit to their organization. Thank you to Global Knowledge and Epic Games for supplying the amazing door prizes for the event. The winners were: - Global Knowledge Certificates:Sandra W &Aaron I
- Gears of War 3:Brian K,Roger C,Elizabeth E,Mike L
- Bullet Storm:Sandra W,Abby P,
- Epic T-Shirts:Francesco C,Noah G,Adam A,Nhuquy V
- Key Chain:Matt R
- Belt Buckle:Chris S
Thank you to all who attended the event and brought a toy in support for the Toys for Tots Holiday drive. We look forward to seeing you at our events in 2012. Our next event is scheduled for early February. TriHDI.com is a great resource for our event schedule and information. By TriHDI Webmaster,on November 28th,2011 Not already a HDI member? Come to our next meeting on Tuesday December 6th and join for a discounted rate of just $20!!! All you have to do is bring in a donation for the Toys for Tots toy drive. Remember that joining makes you eligible for all of our door prizes. By TriHDI Webmaster,on September 12th,2011 TriHDI,the Triangle chapter of HDI,held their third meeting this past Tuesday September,6th in Raleigh,NC. Our meeting facility,the Holiday Inn Express near I-40 and Gorman St. was just what we needed,the pizza arrived hot and fresh,and attendance was great considering the remnants of Tropical Storm Lee that dampened the afternoon. We had visitors from all over the industry,including large contingents from Martin-Marietta and UNC Chapel Hill. Our speaker was David Stucky,who led a great discussion on ITIL and its benefits and challenges. He was very well received,and audience participation was very good. Continue reading TriHDI Meeting Recap –September 6,2011 | | |
