TriHDI Analyst of the Year Celebration!

 

 

Please come join us for the annual TriHDI Analyst of the Year celebration dinner, where we will honor the nominees for HDI Analyst of the Year and Desktop Support Technician of the Year and announce the winners.

This years nominees are:

Ernest Coleman

Drew Keil

Marcus Lewis

Dan Nosbusch

Bert White

and Jenna Woods

This year’s celebration will be held 6:00 pm Saturday, January 13th, at Dave and Buster’s in Cary.

Dave and Buster’s

Cary Towne Center, 1105 Walnut St e101, Cary, NC 27511

Dinner and game play cards will be courtesy of TriHDI – all you need to supply is your enthusiasm and support for those who’ve worked so hard to represent your organizations and provide the best customer support possible!

We will hear from both the analysts that have been nominated and those who have nominated them.

Sign up HERE

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HDI Analyst and Desktop Support Tech of the Year Award Nominations are Due!

 

Nominations are due October 31!!!
It’s time again! We often discuss the benefits of recognition, and this program is a PRIME opportunity to recognize the superstars on your teams.  We have two awards programs: Help Desk Analyst and Desktop Support Technician.  Each company may nominate up to two people in each category. This quality program is FREE and a benefit of your HDI Membership (the Analyst and Technician do not have to be a member).  This year will mark TriHDI’s fifth year participating in recognizing outstanding members of the service support community.
All nominees and managers will be our honored guests at our Annual Awards Event.  We will recognize each nominee and their manager.  Every nominee will receive a certificate and the winners will receive the Analyst of the Year or Desktop Support Technician award.

DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians.  The only investment required of you to make is time to complete the nomination application.  Your return is truly a heartwarming event that has become a yearly celebration for our teams.  We encourage members to nominate your outstanding Analysts and Technicians by clicking the appropriate award program hyperlink below.  ALL NOMINATIONS ARE DUE OCTOBER 31st!

The criteria and nomination form for each award is located at the links.  Please email president@trihdi.com if you have any questions.
The local chapter Analyst of the Year and Desktop Support Technician of the Year will compete for the regional award and regional winners then compete for the global award.  The winner of the Regional Analyst of the Year and Desktop Support Technician Award will each receive a free registration to the HDI Annual Conference.

Please take a few moments and let those who work for you know how much you notice and appreciate their accomplishments! If there are any portions of the submission that you are unable to answer please submit anyway and we’ll work through the issues.
 Thank you, and we look forward to seeing you at the Annual Awards Event in January 2018!!
YOU DO NOT HAVE TO BE A MEMBER OF HDI TO NOMINATE!

 

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TriHDI Chapter Meeting with Guest LESLIE COOK!!!!

Join the Triangle Chapter of HDI for our next chapter meeting!  We will be joined by Leslie Cook, the Director of Membership for HDI.  She will be presenting on the Value of HDI Membership and leading us in team building exercises that demonstrates the value of networking and HDI.

Our host for the event will be TEK Systems!

We’ll see you October 12 at 6pm!

 

Eventbrite - TriHDI Chapter Meeting with Guest LESLIE COOK!!!

 

About our guest:

As the director of membership, Leslie Cook is the chief member advocate, bringing many years of member support and relationship-building expertise to the role. Leslie’s strategic responsibilities include increasing the value that HDI memberships provide, expanding the reach of membership, and growing the overall community. She works closely with members to maintain open lines of communication, represent member needs and issues, and build strong relationships between HDI’s members, chapters, and officers. She is an HDI representative on the Board of Directors of Help Desk Chapters, Inc., and is a FranklinCovey Certified Facilitator for Leading at the Speed of Trust™.   Leslie is a seasoned marketing professional with a dynamic background in advertising, communications, program development, event management, public relations, branding, marketing research, and new business development. Leslie received her BA in public relations from Texas Tech University and has served in various marketing roles for Aspen Systems, Inc., Alternative Technology, Zight Corporation (formerly Colorado MicroDisplay), and Global Semiconductor Alliance (formerly Fabless Semiconductor Association).  On a personal note, Leslie enjoys traveling, hiking, swimming, live/local music, street fairs and farmers markets, home remodeling and antique shopping, her fur kids, and quality time with family and friends whenever possible.

 

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TriHDI Chapter Meeting with Special Guest JAMIE STANNARD!!!

Do you need help identifying and eliminating processes that aren’t efficient? Are you looking for a fun way learn and teach lean concepts?  If your answer is yes then you don’t want to miss TriHDI’s Summer Chapter Meeting!  Our guest JAMIE STANNARD will be presenting “Leggo My Lego! – An Exciting Way to Learn and Apply Lean Management”.  Using simple Lego building exercises you will learn how to improve efficiency with your service and support teams, strengthen procedures, and identify areas for continual improvement. Participants leave the meeting with practical tips and Lego exercise instructions to use with their teams to maintain this approach to lean management. Following these guidelines to continual process improvement resulted in the presenter, Jamie Stannard, in improving efficiency by reducing ASA by 371%! Interested in learning more?

When: AUGUST 10th 6PM to 8PM

Where: TEK SYSTEMS – 5440 Wade Park Blvd, Suite 300, Raleigh, NC 27607

Eventbrite - TriHDI Chapter Meeting with Special Guest JAMIE STANNARD!!!

 

A twenty-plus-year veteran of the tech support industry, Jamie Stannard is currently the senior technical support manager at DEXIS. He received his MBA from Kennesaw State University; he’s also achieved his Master Black Belt in Lean Management and is a certified HDI Support Center Director with additional certification in KCS Principles and Support Center Manager. Jamie became a member of HDI in 2000 and has actively volunteered on the HDI Atlanta board since 2008 where he currently holds the position of president.  Jamie currently lives in the north Atlanta metro area with his wife and three kids.

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Analyst of the Year Celebration!

***NOTE – DUE TO UNCERTAIN WEATHER THIS EVENT DATE HAS CHANGED FROM JANUARY 7-JANUARY 21***

Please come join us for the annual TriHDI Analyst of the Year celebration dinner, where we will honor the nominees for HDI Analyst of the Year and Desktop Support Technician of the Year and announce the winners.

This year’s celebration will be held at 6:00 pm January 21st at Dave and Buster’s in Cary.

Dave and Buster’s
Cary Towne Center, 1105 Walnut St e101, Cary, NC 27511

Dinner and game play cards will be courtesy of TriHDI – all you need to supply is your enthusiasm and support for those who’ve worked so hard to represent your organizations and provide the best customer support possible!

We will hear from both the analysts that have been nominated and those who have nominated them.

There will be team contests and door prizes, so wear comfortable clothes and bring your game face!

Please register here:  Eventbrite - TriHDI Analyst of the Year Celebration

Don’t miss this opportunity to come out and acknowledge the importance of the support personnel, and enjoy the comradery of other TriHDI members. We look forward to seeing you there!

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2016 Help Desk Analyst and Desktop Support Technician of the Year Nominations

NOMINATIONS NEED TO BE SUBMITTED BY EOD MONDAY 11/14/2016
Call for 2016 Help Desk Analyst and Desktop Support Technician of the Year Nominations
We often discuss the benefits of recognition, and this program is a PRIME opportunity to recognize the superstars on your teams.  We have two awards programs: Help Desk Analyst and Desktop Support Technician.  Each company may nominate up to two people in each category. This quality program is FREE and a benefit of your HDI Membership (the Analyst and Technician do not have to be a member).  This year will mark TriHDI’s fifth year participating in recognizing outstanding members of the service support community.
All nominees and managers will be our honored guests at our Annual Awards Event.  We will recognize each nominee and their manager.  Every nominee will receive a certificate and the winners will receive the Analyst of the Year or Desktop Support Technician award.
DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians.  The only investment required of you to make is time to complete the nomination application.  Your return is truly a heartwarming event that has become a yearly celebration for our teams.  We encourage members to nominate your outstanding Analysts and Technicians by clicking the appropriate award program hyperlink below, before midnight Monday, November 14th.
The criteria and nomination form for each award is located at the links.  Please email president@trihdi.com if you have any questions.
The local chapter Analyst of the Year and Desktop Support Technician of the Year will compete for the regional award and regional winners then compete for the global award.  The winner of the Regional Analyst of the Year and Desktop Support Technician Award will each receive a free registration to the HDI Annual Conference courtesy of Robert Half Technology.
Please take a few moments and let those who work for you know how much you notice and appreciate their accomplishments! If there are any portions of the submission that you are unable to answer please submit anyway and we’ll work through the issues.
 Thank you, and we look forward to seeing you at the Annual Awards Event!
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TriHDI Chapter Meeting!!!

November TriHDI meeting

Nov. 2nd from 2:30-5:30

TEKSystems 5440 Wade Park Blvd, Suit 300,  Raleigh, NC 27607
During the November session of triHDI, we will all participate in a service management support simulation exercise. Everyone who attends will be assigned a specific role; Service Delivery Manager, Support Desk, Performance Managers, Group Director, Technical Specialists and facilitator. By using a complex IT infrastructure underpinning the business services with 7 zones operating different platforms with servers, applications and databases we will ensure adequate storage, memory and processing capability. The support structure must be managed to ensure effective performance and the ability to introduce new services via change management. Using the G2G3 gaming simulation, we will display a high impact, energetic way to accelerate understanding, involvement and acceptance across each role. We will bring to life the issues faced by organizations as they embark on service management transformation programs, all through a realistic business scenario. The simulation is a highly, effective enabler of change as we identify and drive change within the simulation itself.

The real value of this form of gaming is in the ability it provides to show clear business value and to provide a direct connection to IT support. The processesare brought to life, showing how they are interdependent, how they work together and ultimately how they provide value to the business from an improvement service management capability perspective.
Following is a 3 min mimeo link for you to view a short snippet of the simulation http://vimeo.com/25496517
Scott Rose will act as the facilitator for each of the various rounds and debrief between them. This 2 hour simulation will be a fun time for all participants.

Scott will be donating an ITIL Foundation certification bundle to include 30 day access to accredited web-based training and certification exam (retail $250) to be raffled as a door prize!!

passionitgroup

 

 

 

 

 

 

Eventbrite - TriHDI Chapter Meeting November 2016

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TriHDI Chapter Meeting March 17 with Special Guest PHIL VERGHIS

Phil Verghis, CEO & co-founder, Klever, will be giving us a sneak preview of a new Open Customer Metrics Framework that a number of organizations (including HDI) will announce on March 22nd and a preview of the talk that he will be presenting at the breakout session at the HDI Conference in Orlando.

 

Phil Verghis, author of The Ultimate Customer Support Executive, is a long time innovative friend of HDI, including being chair of the Strategic Advisory Board and the chair of the metrics subcommittee and of the 2012 Customer Technical Support Advisory Committee.  Phil has won numerous awards and has spoken all over the world.

 

We also will be discussing upcoming chapter officer elections and how best to meet chapter members’ needs.

We will be meeting at TekSystems in Raleigh from 4:00 – 6:00 pm.

TekSystems address:

1201 Edwards Mill Rd., Suite #201, Raleigh, 27607

 

We look forward to seeing you there!

Eventbrite - TriHDI Chapter Meeting

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TriHDI Analyst of the Year Celebration

Please come join us for the annual TriHDI Analyst of the Year celebration, where we will honor the nominees for HDI Analyst of the Year and Desktop Support Technician of the Year and announce the winners.

This year’s celebration will be held at 6:00 pm January 14th at the Wine Cellar at Gravy in Raleigh.

135 S. Wilmington St, Raleigh, NC 919-896-8513

Dinner will be courtesy of TriHDI – all you need to supply is your enthusiasm and support for those who’ve worked so hard to represent your organizations and provide the best customer support possible!

We will hear from both the analysts that have been nominated and those who have nominated them.

There will also be a trivia contest and door prizes, so brush up on your geek trivia skills and gain bragging rights! 

Please don’t miss this opportunity to come out and acknowledge the importance of the support personnel, and enjoy the comradery of other TriHDI members.

 
Eventbrite - TriHDI Analyst of the Year Celebration

There is limited seating, so please sign up early. 

 

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Nominate Your Staff for Analyst, and Desktop Support Technician of the Year!

We often discuss the benefits of recognition and this is a PRIME opportunity to recognize the superstars at your organization.  In our second annual awards dinner, TriHDI is looking to honor our best and brightest IT support professionals in the Raleigh area.  We have two awards programs:  Help Desk Analyst and Desktop Support Technician.  Each company may nominate up to two people in each category.  This quality program is FREE and a benefit of your HDI Membership (the Analyst and Technician do not have to be a member).

To recognize your outstanding Desktop Support Technician or Support Analyst, please go to one or both of the following sites and fill out the nomination form. You should get a confirmation e-mail.  To make sure your nomination is received, please also e-mail John Pierce when you complete your online form.  Nomination is free and only available to HDI members.

Analyst of the Year

Desktop Support Technician of the Year

NOMINATIONS ARE DUE DECEMBER 15, 2015

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