By TriHDI Webmaster,on June 5th,2013 On June 18th at 1pm EST John Custy will host a webinar on Service Costing:The Missing Link in Service Portfolio and Service Catalog Management. Understanding the costs of service provisioning is a critical success factor in service portfolio and service catalog management. In this webcast,learn how to apply full cost analysis to your organization. Using this proven methodology,developed by Dean Meyer,service providers can understand their costs and capabilities and translate that knowledge into meaningful business terms that the customer understands. Please let me know if one of the below courses is of interest for yourself or someone on your team. We do offer discounts on multiple seats. In addition to the below classes,we offer online,blended and can come onsite to train your team. Charlotte,NC 7/15 –7/16/13 HDI Support Center Analyst 7/17 –7/19/13 HDI Support Center Manager Charleston,SC 7/15 –7/16/13 HDI Support Center Analyst 7/17 –7/18/13 HDI Support Center Analyst HDI,Virtual Classroom 6/03 –6/04/13 HDI Desktop Support Technician 6/05 –6/07/13 HDI Support Center Manager 6/11 –6/11/13 HDI Customer Service Representative 6/12 –6/13/13 HDI Support Center Analyst 7th Annual HDI Charlotte Forum and Vendor Expo!
Thursday,July 25,2013 – 11am to 5pm – Johnson &Wales University
Join us uptown for the largest HDI Charlotte event of the year featuring outstanding guest speakers,networking,vendors,over $2000 in prize giveaways and more! Our lineup this year is fantastic – including the founder and former CEO of HDI – Ron Muns!
Click here to learn more or reserve your tickets today — it’s 100% free and likely to sell out quickly! Are you a local chapter member? Reference your local chapter when you register for a public class with me and your chapter will get $50 from HDI. This must be referenced at time of purchase/invoice. By TriHDI Webmaster,on April 27th,2013 Malcolm Fry’s Power of Quality Tour 2013Raleigh May 16th
8:00AM –3:00PMCorporate Software Training 1 Copley Pkwy #400
Morrisville,NC 27560 Click HERE to Register!
FREE for HDI Members!!!! Quality is a word that you hear so often but it frequently lacks real substance because of the varying definitions that most people seem to have. Quality is subjective,relying upon many factors from one’s life experiences to their very interpretation of the word. Quality has many definitions and degrees of excellence,spanning a wide range of examples. What does it mean then to drive and deliver quality in Service Management? To truly deliver quality service,organizations need quality people with the right skills;quality processes based on best practices that align with business needs;quality technology to enable those processes;quality assurance program to inspect the processes and results;and quality metrics to measure success. This one-day workshop,presented by the renowned Malcolm Fry,is a fun,informative,and productive learning experience about the Power of Quality. The workshop contains a series of breakout opportunities that allow for networking and collaborative learning. Course participants will receive a questionnaire used to track required items for a new service that is to be implemented and supported by the Service Desk. What You Will Learn - Balance quality,performance,and cost
- Create sensible Service Acceptance processes;service pipeline,service catalog and service retired
- Build a quality improvement initiative
- Delegate incidents rather than escalate incidents
- Build a quality focused training plan
- Work with other key ITSM units to improve quality;Service Desk,Problem,Incident,Change, Request and Asset Management
Who Should Attend - Pre-requisites or prior knowledge of ITIL are not essential for this course
- Course is appropriate for all levels of support center professionals and ITSM staff,from analyst to manager/director
- Anyone interested in improving their ITSM image through statistics
- Anyone looking to improve ITSM in their organization
- ITSM implementers and trainers
By TriHDI Webmaster,on April 27th,2013 RHT and Microsoft are partnering to bring you an opportunity to learn more about System Center 2012/Windows Server 2012 from one of Microsoft’s best,Tommy Patterson! | 12:30 – 1:00 | Registration &Welcome (Introductions) | | 1:00 – 3:15 | What’s New in Windows 8, Windows Server 2012,System Center 2012 SP1,and Windows Azure- Windows 2012 with Hyper-V Demo and Presentations
- Server Manager Overview (Windows 8 RSAT,and 2012 Built-In)
- System Center 2012 SP1 Overview
- Windows Azure Demo
| | 3:15 – 3:30 | Break | | 3:30 – 5:00 | Windows 2012 / Windows Azure Hands-On Labs Raffle for Surface RT and other prizes. |
**Before attending the hands-on-labs portion of the event,it is required that you download the VHD version of Server 2012 and setup a free 90-Day Windows Azure trial account. Windows Azure Trial: http://aka.ms/mshosting Server 2012 VHD Download: http://aka.ms/ws2012tp By TriHDI Webmaster,on April 27th,2013 We made a last minute change in location: Corporate Software Training 1 Copley Pkwy #400 Morrisville,NC 27560
(919) 462-0028 The event will be on the 4th floor. By TriHDI Webmaster,on April 14th,2013 Thursday May 16,2013 in Raleigh,NC we will host- The Power of Quality Tour with Malcolm Fry To truly deliver quality service,organizations need quality people with the right skills;quality processes based on best practices that align with business needs;quality technology to enable those processes;quality assurance program to inspect the processes and results;and quality metrics to measure success. This one-day workshop,presented by the renowned Malcolm Fry,is a fun,informative,and productive learning experience about the Power of Quality. Power of Quality Tuesday,May 21,2013 from 8:00 a.m. –5:30 p.m. Eastern we will host:HDI 2013 – A Digital Experience An award-winning free event that you help create! Earn your license to learn at this engaging event featuring top-rated sessions and speakers from the HDI 2013 Conference &Expo in Las Vegas. Mark your calendars now to join a global audience for HDI’s second annual digital experience—an interactive industry event!
http://www.thinkhdi.com/topics/library/webinars/2013/may-21-digital-experience.aspx Below are the upcoming area courses. Register early and receive the early bird discount – some of the classes are right around the corner. All courses can be delivered onsite and most are also offered online or virtually. Greenville,SC 6/10 –6/11/13 HDI Support Center Analyst Charlotte,NC 7/15 –7/16/13 HDI Support Center Analyst 7/17 –7/19/13 HDI Support Center Manager HDI,Virtual Classroom 4/23 –4/24/13 HDI Support Center Analyst 4/25 –4/25/13 HDI Customer Service Representative 5/20 –5/20/13 Problem Management 5/20 –5/20/13 Support Center Metrics and Measurements 6/03 –6/04/13 HDI Desktop Support Technician 6/05 –6/07/13 HDI Support Center Manager If you are interested in any of these course mention chapter code TBTRI when registering. By TriHDI Webmaster,on March 27th,2013 Focus on the Target:Organizational Health A function of cohesive leadership and aligned execution Tuesday April 2,1PM – 3PM Holiday Inn Express
3741 Thistledown Drive
Raleigh, NC 27606 Learn about the importance of one score –one team,multiple “languages”–one goal by cultivating a framework for establishing a cohesive leadership team allowing for business —IT alignment. Using an organization health approach,we can build and maintain a cohesive leadership team,establishing clarity,communicating that clarity and putting in place just enough structure to reinforce that clarity. An organization is healthy when it is whole,consistent,and complete and when its management,operations and culture are unified. Scott Rose is retired from IBM as a Delivery Executive with 30 years experience in the IT Industry. After spending 6 years in the US Navy,his 28 year career with IBM has extended from hardware design and engineering to software and services including Software/Hardware Development,Systems Integration,Logistics,Manufacturing,Training/Consulting,Transition/Transformation,Service Management and Project/Program Management. Scott received his Project Management Professional (PMP) certification after completing the George Washington Masters program in 1997,attained IBM’s Executive Project Management certification,served on IBM’s Project Management Certification Board for 8 years and has taught project management during that time. Scott has a degree in Electrical Engineering and a BS in Business Management. He is certified as an ITIL v2 Service Manager,v3 Expert and is accredited as a trainer for all ITIL certifications. During his IBM years,Scott led many large and global IT outsourcing contracts,providing Executive leadership in all aspects of Service Management including organization/people management,transition,operations,supplier management,training,financial and security management. Since IBM,he enjoys training and coaching service management,provides IT assessments,gap analysis,strategic plans and conducts organizational health workshops aligning IT with the business. Scott loves working with people,is active as a youth coordinator at his hometown church and conducts seminars related to youth and parenting. By TriHDI Webmaster,on February 18th,2013 
May 16th 8:00AM-3:00PMCorporate Software Training
1 Copley Pkwy #400Morrisville,NC 27560
(919) 469-8777Download the PDF for more information Raleigh has been selected as one of the host cities for Malcolm Fry’s Power of quality Tour. Admission to the tour is free for HDI members($85 for non-members). Not an HDI member? The Bronze level membership is only $75. Sign up today and you will be able to attend the tour for FREE. That a $10 savings over paying for admission to the tour and then you will receive a full year local Chapter membership to HDI. Go to http://www.thinkhdi.com/landing/powertour.aspx and sign up today. Seating is limited. Don’t miss out on this exciting opportunity. By TriHDI Webmaster,on January 23rd,2013 Officer Recruitment… We need YOU! Do you or someone on your team aspire to a leadership position? One great way to sharpen your leadership skills and show others what you can do is to participate in planning,organizing and coordinating the activities of a professional association. Why not volunteer or nominate someone else for a leadership role in TriHDI. You don’t have to be an officer to share in the experience;we welcome committee volunteers! VP Programs –Identify topics,speakers and meeting agendas. Arranges meeting logistics such as location,times,food/refreshments,etc. VP Membership –Design and implement strategies for building Local Chapter membership. Support the VP of Programs in leading chapter meetings and other activities in the President’s absence. Coordinate membership drives and related activities with the VP of programs. Keep the local chapter list of contacts up-to-date based on contacts made at meetings and member information provided by HDI Global. Send announcements and communication provided by the VP of Communications to the membership and contact list. VP of Communications –Maintain official records of Chapter activities including notes from meetings and events. Prepares announcements of events and activities. Provides material to the Webmaster for inclusion on the website. Communicates all chapter announcements and activities to HDI Global. Tuesday Feb. 5th
Holiday Inn Express
3741 Thistledown Dr,Raleigh,NC
(919) 854-0001
11:30am-12:30pm KPI Roundtable Join us for a round table discussion on KPIs. Which KPI’s are you utilizing to show the value and successes of your team? Our First meeting of the year will be held at the Holiday Inn Express. We will hold a round table conversation on KPIs. Everything and anything about them,the ones we use,the ones we don’t use and the ones we would like to use. As a round table format,the meeting will be dynamic and expect to hear many different perspectives on these numbers. FREE MEETING for Members and Non-Members!! Tuesday Feb. 5th
Holiday Inn Express
3741 Thistledown Dr,Raleigh,NC
(919) 854-0001
1:00pm-3:00pm By TriHDI Webmaster,on November 29th,2012 Please register for the AOY dinner. We need a head count for dinner. Thank you! By TriHDI Webmaster,on November 19th,2012 
TriHDI would like to invite you to join us for an evening of “Celebrating Excellence”Tuesday,December 4,2012 from 5:30 –8:00pm at the Hilton North/Midtown,in Raleigh. Come out and join us at our first annual Analyst and Desktop Support Technician of the Year dinner,as we pay honor and tribute to a group of well deserving unsung IT superstars. Guest speaker for the evening will be Krista Ciccozzi of Atlanta,GA. Krista is an experienced and passionate support professional with a high level of leadership,strong communication skills,and excellent hands-on experience in creating,developing,and improving support teams. She has lead teams of up to 275 support professionals and has worked in the healthcare and legal industries. Krista has served on the board of directors of HDI Atlanta for the last 9 years,including 2 years served as President of the chapter. She has also presented at the HDI National Conference and Expo. Sponsored by:
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