Call for nominations for AOY and DSToY

  Nomination Deadline is December 15   

We often discuss the benefits of recognition and this is a PRIME opportunity to recognize the superstars at your organization.  In our second annual awards dinner, TriHDI is looking to honor our best and brightest IT support professionals in the Raleigh area.  We have two awards programs:  Help Desk Analyst and Desktop Support Technician.  Each company may nominate up to two people in each category.  This quality program is FREE and a benefit of your HDI Membership (the Analyst and Technician do not have to be a member).

To recognize your outstanding Desktop Support Technician or Support Analyst, please go to one or both of the following sites and fill out the nomination form. You should get a confirmation e-mail.  To make sure your nomination is recieved, please also e-mail John Pierce when you complete your online form.  Nomination is free and only available to HDI members.

Support Analyst – http://www.thinkhdi.com/Landing/Awards-Analyst-of-Year

Desktop Support Technician – http://www.thinkhdi.com/Landing/Awards-DST-of-Year

Frequently Asked Questions:

Q: Can I nominate someone if I am not a member of HDI?

A: It is not required that the nominating manager is a member of HDI, however at least one person from your company/site where the nominee works must be a member of HDI.

Q: How long does it take to nominate someone?

A: Nomination is completed on line by answering a few questions.  This should take less than 30 minutes invested of your time.

Q: What are the requirements to nominate?

A1: Desktop Support Technician of the Year:

  • At least one person from the company/site where this technician works must be a member of HDI
  • The nominee must currently be working as a desktop support technician and must have a minimum of 6 months experience in their present job
  • The nominee must provide actual desk side support.  This award is not for supervisors or team leads, as it is focused on the person delivering the services.

Key selection criteria:

  • Customer Service
  • Prioritization and Business awareness
  • Resourcefulness and creativity
  • Teamwork Technical aptitude and knowledge

 

A2: Analyst of the Year:

  • At least one person from the company/site where this analyst works must be a member of HDI
  • The nominee must currently be working as a tier 1 support analyst with at least 75% of their daily tasks related directly to direct customer tier 1 support and must have a minimum of 9 months experience for the past 12 months
  • This award is not for supervisors as it is focused on the person delivering the services
  • Any previous year Global winner in this competition is not eligible for subsequent nomination

 Key selection criteria:

  • Customer Service
  • Team commitment and value
  • Knowledge sharing
  • Leadership
  • Technical aptitude and knowledge

 

Q: Can I have nominees for both Analyst of the Year and Desktop Support Technician of the year from the same company?

A: Yes!  There is a limit of two nominations per award per company and all nominations must be approved by the department manager.

Q: Can I nominate the same person for both Analyst of the Year and Desktop Support Technician of the year?

A: Unfortunately you cannot nominate the same person for both awards.  Please review the criteria for each award to determine the best fit.

 

HDI Premier Awards Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the exclusive sponsor of the HDI Awards program. Robert Half Technology has held this sponsorship since 2004, and since this time has given award finalists the opportunity to be honored as leaders within the technical service and support industry, attend the industry’s leading conference, understand more about their industry, and network with peers from around the globe. 

With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at www.rht.com.  

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