HDI Area Events and Courses

On June 18th at 1pm EST John Custy will host a webinar on Service Costing: The Missing Link in Service Portfolio and Service Catalog Management.

Understanding the costs of service provisioning is a critical success factor in service portfolio and service catalog management. In this webcast, learn how to apply full cost analysis to your organization. Using this proven methodology, developed by Dean Meyer, service providers can understand their costs and capabilities and translate that knowledge into meaningful business terms that the customer understands.

Click the link to learn more about the webinar and to register: Service Costing: The Missing Link in Service Portfolio and Service Catalog Management

Please let me know if one of the below courses is of interest for yourself or someone on your team. We do offer discounts on multiple seats. In addition to the below classes, we offer online, blended and can come onsite to train your team.

Charlotte, NC

7/15 – 7/16/13                    HDI Support Center Analyst

7/17 – 7/19/13                    HDI Support Center Manager

Charleston, SC

7/15 – 7/16/13                    HDI Support Center Analyst

7/17 – 7/18/13                    HDI Support Center Analyst

HDI, Virtual Classroom

6/03 – 6/04/13                    HDI Desktop Support Technician

6/05 – 6/07/13                    HDI Support Center Manager

6/11 – 6/11/13                    HDI Customer Service Representative

6/12 – 6/13/13                    HDI Support Center Analyst

7th Annual HDI Charlotte Forum and Vendor Expo!
Thursday, July 25, 2013 – 11am to 5pm – Johnson & Wales University
Join us uptown for the largest HDI Charlotte event of the year featuring outstanding guest speakers, networking, vendors, over $2000 in prize giveaways and more!  Our lineup this year is fantastic – including the founder and former CEO of HDI – Ron Muns!
Click here to learn more or reserve your tickets today — it’s 100% free and likely to sell out quickly!

Are you a local chapter member? Reference your local chapter when you register for a public class with me and your chapter will get $50 from HDI. This must be referenced at time of purchase/invoice.


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