HDI Support Center Training Coming to RALEIGH!!

HDI is bringing the Support Center certification courses to Raleigh!

HDI Support Center Analyst        Sep 21, 2015 – Sep 22, 2015          Raleigh, NC

HDI Support Center Manager    Sep 23, 2015 – Sep 25, 2015          Raleigh, NC

HDI Support Center Team Lead Sep 15, 2015 – Sep 16, 2015          Raleigh, NC

Click the links above to find out more about the training – including course schedules and descriptions and course cost.

Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.

The HDI Support Center Manager Certificate verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

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