HDI Training – Fourth Quarter Classes

If you are interested in any of these course mention chapter code TBTRI when registering.

Raleigh, NC

HDI Support Center Analyst                        October 22-23

HDI Support Center Manager                     October 24-26

 

HDI U is right around the corner in Atlanta and includes four (4) HDI classes – December 3-7, 2012.
December 3-4
HDI Structured Problem Solving for the Support Professional
HDI Support Center Analyst
December 5-7

HDI Support Center Director
HDI Support Center Manager

Virtual Classes

10/03 – 10/04/2012          8:30am-4:30pm             Support Center Analyst Virtual Classroom

10/09 – 10/11/2012          11:00am-1:00pm              Incident Management

10/09 – 10/11/2012          2:00pm-4:00pm              Release Management

10/16 – 10/18/2012          11:00am-1:00pm              Support Center Metrics & Measurements

10/16 – 10/18/2012        2:00pm-4:00pm                Building Your Service Catalog

10/23 – 10/25/2012        2:00pm-4:00pm               KCS Fundamentals

11/02 – 11/16/2012         11:00am-1:00pm              Desktop Support Technician Blended

11/02 – 11/16/2012         2:00am-4:00pm               Support Center Analyst Blended

 

 

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