FREE!!! TriHDI Local Chapter Meeting Sponsored by TekSystems

teksysMembers and their guests are invited to the TriHDI Chapter meeting on the 12th of November.


We will be holding a round table meeting at TekSystems in Raleigh from 3:00 – 5:00 pm.

Immediately following  we are having a networking Happy Hour hosted by TekSystems at nearby Rally Point from 5:30 – 7 pm. TEKsystems is hosting the happy hour for professionals in the End User Support space to come together to network with their peers.

The subject of the round table is slated to be: How to motivate and retain technicians that may have “job fatigue” or have become restless.

We have several members who have volunteered to be on the panel, but welcome more.

If you would like to be on the panel please email us at


Eventbrite - TriHDI Chapter Meeting Hosted by TekSystems

TekSystems address:

1201 Edwards Mill Rd., Suite #201, Raleigh, 27607


Rally Point address:

1837 N Harrison Ave, Cary, NC 27513

Thank you, and we look forward to seeing you there!


TriHDI and Windstream Host Chapter Meeting and Data Center Tour



Windstreams Hosted Solutions will host our next chapter meeting and will be offering tours of their data center! This is a great opportunity to check out a state of the art data center, and to network with other IT professionals. Plan now to attend! Food and drinks will be provided.

When: September 10, 2015 3:00-5:00pm

Where: Windstreams Hosted Solutions – 5301 Departure Dr. Raleigh, NC 27616 (Second Floor)

Eventbrite - TriHDI - Windstream Data Center Tour



HDI Support Center Training Coming to RALEIGH!!

HDI is bringing the Support Center certification courses to Raleigh!

HDI Support Center Analyst        Sep 21, 2015 – Sep 22, 2015          Raleigh, NC

HDI Support Center Manager    Sep 23, 2015 – Sep 25, 2015          Raleigh, NC

HDI Support Center Team Lead Sep 15, 2015 – Sep 16, 2015          Raleigh, NC

Click the links above to find out more about the training – including course schedules and descriptions and course cost.

Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.

The HDI Support Center Manager Certificate verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.


HDI 2015 – A Digital Experience

Eventbrite - HDI 2015 - A Digital Experience

TriHDI will presents:

 HDI 2015 – A Digital Experience

Hosted by:



Date:  Tuesday, May 19, 2015
Time:  Noon – 5:30 p.m. ET
Cost:  Free

For the fourth consecutive year, we’ll follow up the HDI 2015 Conference & Expo by hosting the most immersive and educational virtual event in the technical support industry: HDI 2015 – A Digital Experience. On May 19, we’ll bring you the event’s best moments, learning opportunities, and speakers—including Scott Stratten, Gregg Gregory, Beth Jacobsen, Manley Feinberg, and Christine Cashen!

For those who couldn’t attend the live event, or just want more, HDI 2015 – A Digital Experience will feature:

  • Video recordings of keynotes: “Engagement 2.0” with Scott Stratten and “Stop Global Whining!” with Christine Cashen
  • The People’s Choice: Three top-rated sessions from HDI 2015
  • Facilitated chat groups to network and connect with industry peers and experts
  • A digital expo hall featuring virtual booths from the event’s top solution providers with downloadable resources and prize giveaways
  • On-demand access to five webinars from HDI’s archives

AOY and DSTOY Regional Winners

I’m excited to share our results for regional AOY and DSTOY.  Congratulations to our winners.

HDI Southeast Region 2014 Desktop Support Technician of the Year

Barney Bryant from HDI Charlotte

HDI Southeast Region 2014 Analyst of the Year

Joanna Willard from Tri HDI


Annual AoY Celebration

Come join us for the annual TriHDI AoY celebbration, where we will honor the nominees for HDI Analyst of the Year and Desktop Support Technician of the Year.

Buffet to be served at: 6:00pm

Veggie and Bar burger sliders, Chicken kebabs, Spinach dip with tortilla chips, Veggie lawnmower salad, Sweet potato fries, BBQ potato chips, Unlimited coffee, tea and soda

We will also have a speaker, Phil Verghis, CEO and Cofounder, Klever. – Follow Phil on Twitter @getklever.

Combining Science and KCS to Change Behavior

Did you know that half of all knowledge management programs fail in the first year, and three-quarters fail in the first three years? Most knowledge management initiatives don’t stick because we rely on technology alone, rather than changing behaviors. Knowledge sharing sticks when it becomes an integral part of how we do our jobs. In this session, attendees will learn simple yet powerful techniques for making behavioral changes stick. Find out how cutting-edge organizations are exploring these techniques to dramatically improve productivity—often with tools and people they already have in place!

Eventbrite - 2014 TriHDI AoY Celebration


Call for 2015 Help Desk Analyst and Desktop Support Technician of the Year Nominations

We often discuss the benefits of recognition, and this program is a PRIME opportunity to recognize the superstars on your teams.  We have two awards programs: Help Desk Analyst and Desktop Support Technician.  Each company may nominate up to two people in each category. This quality program is FREE and a benefit of your HDI Membership (the Analyst and Technician do not have to be a member).  This year will mark TriHDI’s third year participating in recognizing outstanding members of the service support community.

All nominees and managers will be our honored guests, at our Annual Awards Event.  We will recognize each nominee and their manager.  Every nominee will receive a plaque and the winners will receive the Analyst of the Year or Desktop Support Technician award.

DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians.  The only investment required of you to make is time to complete the nomination application.  Your return is truly a heartwarming event that has become a yearly celebration for our teams.  We encourage members to nominate your outstanding Analysts and Technicians by clicking the appropriate award program hyperlink below, before mid night Thursday, December 18th.

The criteria and nomination form for each award is located at the links.  Please email if you have any questions.

The local chapter Analyst of the Year and Desktop Support Technician of the Year will compete for the regional award and regional winners then compete for the global award.  The winner of the Regional Analyst of the Year and Desktop Support Technician Award will each receive a free registration to the HDI Annual Conference courtesy of Robert Half Technology.  Last year’s Southeast Regional winners for both awards went on to win at the national level at the HDI Annual Conference.


TriHDI Hosting HDI 2014 – A Digital Experience on May 13th

HDI is hosting the third annual Digital event.  TriHDI will be hosting the event at 1 Copley Parkway, Morrisville, NC, 27560.  You may attend remotely or join us live.  We will have food, prizes, and networking for those that attend.  Please bring you laptop or mobile devices so that you can participate in the interactive features of the event.  If you can only join remotely then sign up at HDI website below.  If you can join us, sign up at Eventbrite and HDI site.

Come together at HDI 2014 ? A Digital Experience, the industry’s most engaging virtual event! Mark your calendars now to join a global audience for HDI’s third annual digital experience.

We’ll be highlighting Orlando’s greatest hits and wrapping them up in a full day of learning, interactive discussions, networking, exploring new tools, polls, and prizes.

The Event You Help Create

It’s the people’s choice! Keynote speakers and live webcast presenters will be selected by the 2,000+ people who attend the HDI 2014 Conference & Expo, based upon evaluations and feedback directly from Orlando! Who will it be? Stay tuned to find out!

  • Video recordings of the most popular keynotes
  • Three live webcasts with top-rated speakers
  • Open access to on-demand sessions in the HDI archives
  • Facilitated chat groups
  • Local chapter chat room
  • Incredible prize giveaways
  • A digital Expo Hall
  • PLUS Great Experiences for Customers on the Go: A Mobile Support Solutions Spotlight, a pre-event workshop with a bonus keynote presentation

Register your entire team for a full day of professional development and team building!  Mark your calendars and plan to join a global audience for HDI’s third annual digital experience!  May 13, 2014 — 8:30 a.m. – 5:30 p.m. EDT.  Don’t miss your chance to win prizes and learn more than you ever thought possible—all from the comfort of your office!



March Meeting Details

Eventbrite - IT Support Gamification

IT Support Gamification

March 11, 2014

2PM – 4PM

1 Copley Parkway
Morrisville, NC 27560


Second Annual AOY Celebration

Come out and join us at our second annual Analyst and Desktop Support Technician of the Year dinner, as we pay honor and tribute to a group of well deserving unsung IT superstars.

 Dave and Busters
 Cary Towne Center Mall
 1105 Walnut St e101, Cary, NC 27511
January 14th
 5PM – 8PM

Cost: $20 per person.  TriHDI will cover the remaining cost.  Nominees and a guest will be covered by TriHDI.

Dinner:  Rosemary Roasted Chicken Breast, Caesar Salad, Vegetable Lasagna, Antipasto alla Caprese (Fresh Mozzarella, Roma Tomatoes, Artichoke Hearts, Kalamata Olives and fresh Basil), Garden Vegetable Medley, Fresh Baked Rolls, and Soft Drinks.

TriHDI CHALLENGE:  Rev up your competitive juices, and get ready to compete on a series of D&B games!  We will be broken down into teams to compete against one another, on games, such as Daytona USA (Simulator Car Racing). The team with the highest overall score wins! This team building activity focuses on building camaraderie, with secondary focusses on enhancing communication and collaboration.


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