April 2013 Meeting – TriHDI.com

Focus on the Target: Organizational Health

A function of cohesive leadership and aligned execution

Tuesday April 2, 1PM – 3PM

Holiday Inn Express
3741 Thistledown Drive
Raleigh, NC 27606


Learn about the importance of one score – one team, multiple “languages” – one goal by cultivating a framework for establishing a cohesive leadership team allowing for business — IT alignment.  Using an organization health approach, we can build and maintain a cohesive leadership team, establishing clarity, communicating that clarity and putting in place just enough structure to reinforce that clarity.  An organization is healthy when it is whole, consistent, and complete and when its management, operations and culture are unified.



Scott Rose is retired from IBM as a Delivery Executive with 30 years experience in the IT Industry.  After spending 6 years in the US Navy, his 28 year career with IBM has extended from hardware design and engineering to software and services including Software/Hardware Development, Systems Integration, Logistics, Manufacturing, Training/Consulting, Transition/Transformation, Service Management and Project/Program Management.  Scott received his Project Management Professional (PMP) certification after completing the George Washington Masters program in 1997, attained IBM’s Executive Project Management certification, served on IBM’s Project Management Certification Board for 8 years and has taught project management during that time.  Scott has a degree in Electrical Engineering and a BS in Business Management.  He is certified as an ITIL v2 Service Manager, v3 Expert and is accredited as a trainer for all ITIL certifications.  During his IBM years, Scott led many large and global IT outsourcing contracts, providing Executive leadership in all aspects of Service Management including organization/people management, transition, operations, supplier management, training, financial and security management.  Since IBM, he enjoys training and coaching service management, provides IT assessments, gap analysis, strategic plans and conducts organizational health workshops aligning IT with the business.  Scott loves working with people, is active as a youth coordinator at his hometown church and conducts seminars related to youth and parenting.




See the Malcolm Fry: Power of Quality tour for FREE while supporting your Local HDI chapter!


May 16th 8:00AM-3:00PM
Corporate Software Training
1 Copley Pkwy #400
Morrisville, NC 27560
(919) 469-8777

Download the PDF for more information

Raleigh has been selected as one of the host cities for Malcolm Fry’s Power of quality Tour.  Admission to the tour is free for HDI members($85 for non-members).

Not an HDI member? The Bronze level membership is only $75. Sign up today and you will be able to attend the tour for FREE. That a $10 savings over paying for admission to the tour and then you will receive a full year local Chapter membership to HDI.

Go to http://www.thinkhdi.com/landing/powertour.aspx and sign up today.  Seating is limited.  Don’t miss out on this exciting opportunity.


KPI Roundtable & Officer Recruitment Meeting

Officer Recruitment… We need YOU!
Do you or someone on your team aspire to a leadership position?  One great way to sharpen your leadership skills and show others what you can do is to participate in planning, organizing and coordinating the activities of a professional association.  Why not volunteer or nominate someone else for a leadership role in TriHDI.  You don’t have to be an officer to share in the experience; we welcome committee volunteers!
VP Programs – Identify topics, speakers and meeting agendas. Arranges meeting logistics such as location, times, food/refreshments, etc.
VP Membership – Design and implement strategies for building Local Chapter membership.  Support the VP of Programs in leading chapter meetings and other activities in the President’s absence.  Coordinate membership drives and related activities with the VP of programs.  Keep the local chapter list of contacts up-to-date based on contacts made at meetings and member information provided by HDI Global.  Send announcements and communication provided by the VP of Communications to
the membership and contact list.
VP of Communications – Maintain official records of Chapter activities including notes from meetings and events.  Prepares announcements of events and activities.  Provides material to the Webmaster for inclusion on the website.  Communicates all chapter announcements and activities to HDI Global.
Tuesday Feb. 5th
Holiday Inn Express
3741 Thistledown Dr, Raleigh, NC
(919) 854-0001

Eventbrite - Officer Recruitment Lunch

KPI Roundtable
Join us for a round table discussion on KPIs. Which KPI’s are you utilizing to show the value and successes of your team?  Our First meeting of the year will be held at the Holiday Inn Express. We will hold a round table conversation on KPIs. Everything and anything about them,the ones we use,the ones we don’t use and the ones we would like to use. As a round table format,the meeting will be dynamic and expect to hear many different perspectives on these numbers.
FREE MEETING for Members and Non-Members!!
Tuesday Feb. 5th
Holiday Inn Express

3741 Thistledown Dr, Raleigh, NC
(919) 854-0001

Eventbrite - Officer Recruitment Lunch

AOY Reminder

Please register for the AOY dinner. We need a head count for dinner. Thank you!


“Celebrating Excellence” – AOY/DST Dinner


Eventbrite - Celebrating Excellence - AOY/DST Dinner

TriHDI would like to invite you to join us for an evening of “Celebrating Excellence” Tuesday, December 4, 2012 from 5:30 – 8:00pm at the Hilton North/Midtown, in Raleigh.  Come out and join us at our first annual Analyst and Desktop Support Technician of the Year dinner, as we pay honor and tribute to a group of well deserving unsung IT superstars.

Guest speaker for the evening will be Krista Ciccozzi of Atlanta, GA.  Krista is an experienced and passionate support professional with a high level of leadership, strong communication skills, and excellent hands-on experience in creating, developing, and improving support teams.  She has lead teams of up to 275 support professionals and has worked in the healthcare and legal industries.   Krista has served on the board of directors of HDI Atlanta for the last 9 years, including 2 years served as President of the chapter.  She has also presented at the HDI National Conference and Expo.


Sponsored by:



DST/AOY Call for Nominations


We often discuss the benefits of recognition and this is a PRIME opportunity to recognize the superstars at your organization.  In our first annual awards dinner, TriHDI is looking to honor our best and brightest IT support professionals in the Raleigh area.  We have two awards programs:  Help Desk Analyst and Desktop Support Technician.  Each company may nominate up to two people in each category.  This quality program is FREE and a benefit of your HDI Membership (the Analyst and Technician do not have to be a member).

To recognize your outstanding Desktop Support Technician or Support Analyst, please go to one or both of the following sites and fill out the nomination form. You should get a confirmation e-mail.  To make sure your nomination is recieved, please also e-mail John Pierce when you complete your online form.  Nomination is free and only available to HDI members.

Support Analyst – http://www.thinkhdi.com/Landing/Awards-Analyst-of-Year

Desktop Support Technician – http://www.thinkhdi.com/Landing/Awards-DST-of-Year

You may also download the nomination forms in Word format, fill it in and email it to John Pierce 

Nomination Deadline is November 10

Continue reading DST/AOY Call for Nominations


HDI Training – Fourth Quarter Classes

If you are interested in any of these course mention chapter code TBTRI when registering.

Raleigh, NC

HDI Support Center Analyst                        October 22-23

HDI Support Center Manager                     October 24-26


HDI U is right around the corner in Atlanta and includes four (4) HDI classes – December 3-7, 2012.
December 3-4
HDI Structured Problem Solving for the Support Professional
HDI Support Center Analyst
December 5-7

HDI Support Center Director
HDI Support Center Manager

Virtual Classes

10/03 – 10/04/2012          8:30am-4:30pm             Support Center Analyst Virtual Classroom

10/09 – 10/11/2012          11:00am-1:00pm              Incident Management

10/09 – 10/11/2012          2:00pm-4:00pm              Release Management

10/16 – 10/18/2012          11:00am-1:00pm              Support Center Metrics & Measurements

10/16 – 10/18/2012        2:00pm-4:00pm                Building Your Service Catalog

10/23 – 10/25/2012        2:00pm-4:00pm               KCS Fundamentals

11/02 – 11/16/2012         11:00am-1:00pm              Desktop Support Technician Blended

11/02 – 11/16/2012         2:00am-4:00pm               Support Center Analyst Blended




Final call for upcoming meeting…..

In order to get everyone checked in to the location of the upcoming meeting you must pre-register. Registration ends Friday at midnight.


FUSION 12 Video

Learn how you can leverage service management innovations like cloud computing, software as a service, and virtualization to bring business value to your organization. Jointly hosted by industry icons itSMF USA and HDI, only FUSION 12 can bring together the greatest minds and the most respected practitioners to facilitate a total immersion experience into today’s most relevant service management topics.


Desktop of the Future: Virtualization, Mobility, and BYOD

You are invited to participate in a provocative panel discussion on the Desktop of the Future: Virtualization, Mobility, and BYOD. The panelists will share their  first-hand experience with implementing these technologies and tips on how you can avoid some of the pitfalls as well as benefit from lessons learned. The panelists will discuss technologies that run independent of hardware and enhance user productivity as well as the latest trends on Bring Your Own Device (BYOD). In addition, three Local IT Desktop panel participants will share their perspectives on desktop support, Citrix, mobile devices, and dispatching. Don’t miss this informative, interactive, and fun session custom designed for IT professionals!

Continue reading Desktop of the Future: Virtualization, Mobility, and BYOD


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