HDI Upcoming Webinar and Mid-Atlantic Fall Courses

Is it your goal to move into a leadership position in the future? If so, then it’s important to understand what skills and competencies you should be building today. Don’t miss Rae Ann Bruno’s free webinar, Career Skills for Rising Support Managers, August 21, 2012 from 1-2pm EST. Attend this webinar to learn more about the five skills you need to prepare for and successfully transition to a leadership position. These qualifications will help you to be better at what you do today and help you stand out as someone with strong leadership potential.

Another way to invest in your career is to attend a HDI certification course.  If you are interested in any of these course mention chapter code TBTRI when registering.

CLICK MORE TO SEE UPCOMING CLASSES Continue reading HDI Upcoming Webinar and Mid-Atlantic Fall Courses


August Meeting Recap – Communications

TriHDI Business

  • Thank you to all the members for helping us achieve Presidensts Circle from HDI
  • KCS Class coming to Raleigh
  • Upcoming Charlotte – “The Power of Metrics for Optimal ITSM Performance” featuring Malcolm Fry

Kerry Ahrend presented on “Communication that Connects…”


Kerry has shared with us the presentation used.  Please keep the preentation for personal use only.  PDF

Ed Merriman presented on “Crucial Conservations”

Door Prizes awarded to:

  • Chad McElveen – HDI Folio and Picture Frame (Non-Member)
  • Charles Howe – HDI Stress Balls and EPIC Games Belt Buckle (Member)
  • Barney Barnett – Global Knowledge Certificate (Member)

Mark your calendar for the October 2, 2012 Tri-HDI Chapter Meeting. The subject is Bring Your Own Desktop (BYOD) and Desktop of the Future (DOF). The session is presented by Progress Energy or the new Duke Energy Subject Matter Experts who have researched and benchmarked these hot topics on some of the latest trends in Desktop and local IT support.


TriHDI Meeting 8/7 – Communications Forum

                How often do you experience communication issues or frustrations with other teams you work with or perhaps within your own teams?  We will discuss how to improve communications and improve inter-team relationships as a result.

 The morning session will consist of two speakers and a networking break.  You will gain an understanding of how to focus on the issues at hand and not the dynamics of people or emotions.  Our subject matter expert Kerry Ahrend will point out some of the communication challenges that we face on a daily basis and how to address each situation differently.   We will also have a session on Crucial Conversations which shows you how to improve communications when the stakes are high, when emotions are high or when you need to achieve a goal as a result of the conversation.    You will learn how to keep all parties engaged in open dialogue so that you will be able to have a more successful outcome.

  Continue reading TriHDI Meeting 8/7 – Communications Forum


Upcoming HDI Classes in the Carolinas

Upcoming Carolina classes: (mention chapter code TBTRI when registering)

HDI Support Center Analyst – July 16-17 Compass Group Charlotte, NC

HDI Support Center Manager – July 18-20 Compass Group Charlotte, NC                & October 22-24 Francis Marion Hotel, Charleston, SC

Knowledge Management Foundations: KCS Principles – August 15-17 Raleigh, NC


The North Carolina Chapters of HDI Present: “The Future of the Service Desk”

A Technology Forum and Vendor Exposition – Charlotte, NC Friday, July 27, 2012  *  11am-5pm EST  *  Johnson & Wales University

RSVP : http://hdijuly2012.eventbrite.com/

Join us in Charlotte for one the largest HDI events of the year featuring four outstanding guest speakers, multiple regional HDI chapters, networking, vendors, prize giveaways, and more!

The theme for the event is “The Future Of The Service Desk” and will include dynamic, outstanding presentations covering the ITSM journey, overcoming service desk challenges as you move into the future, strategically aligning the service desk with company goals, creating and developing leaders, and motivating service desk staff.

This event is FREE and lunch will be provided!!  Bring your business cards to be included in drawings for door prizes and giveaways!!  Prizes include an iPad, Kindle, Microsoft Office 2010, Microsoft Windows 7, and much more!! Must be an HDI Member to win!!! Not a member? ….. No problem.  You can become an HDI Bronze member at the meeting for only $10.00 (regular price $75.00).  Cash, checks, and credit cards accepted. Parking:  All attendees should park in JWU “Lot B”.  This is the only parking area where attendees can park free of charge.  Please print the attached parking information to bring with you on the day of the meeting.

The event is Free and sold out a few weeks in advance last year.



2012 Salary Report

Our sponsor Global Knowledge would like to share the 2012 Salary Report


You may also like:  ITIL ®  Benefits to the Business  – A Joint Research Project from Global Knowledge and HDI




TriHDI Meeting – June 5 – User Provisioning

We will be openly discussing industry trends and your organizations challenges as it pertains to user provisioning and identity management. We will also be talking about privileged account management, role management, password management, and migration management just to name a few.Speaker BIO:Chris Maroun has been helping organizations solve challenges in the privileged account management and identity and access management space for over 5 years. As a Solutions Architect at Quest Software he is instrumental in working with organizations to design and implement solutions to meet their specific requirements. Prior to being a solutions architect Chris held roles in both network management and customer support engineering where he gained first-hand knowledge of the issues and challenges that organizations face with Privileged Account Management. Chris is a current North Carolina resident and was raised in Pinehurst, NC. He has worked at several NC organizations including First Citizens Bank, BB&T, and Ceridian.


HDI 2012 – A Digital Experience

HDI 2012 – A Digital Experience
Tuesday, May 22, 2012
8:00 a.m. – 5:30 p.m. EDT

Discover a New World of Knowledge with HDI 2012 – A Digital Experience!

Join an audience of thousands at HDI’s inaugural digital event on Tuesday, May 22, 2012. HDI 2012 Digital—an innovative, robust, and FREE digital event that is open to the public—is perfect for individuals and offices that want to take it to the next level.

Planned activities for this day of learning include: three live webcasts and a wide variety of on-demand training sessions, HDI 2012 keynote speaker video presentations, video vignettes featuring Connie Podesta, interactive chat groups, prize giveaways, and a digital Expo Hall.

Link:  http://www.ThinkHDI.com/MayDigitalEvent




A Message From The President Regarding April 3th Meeting

Due to scheduling and unforeseen events, regrettably we have had to cancel the TriHDI meeting scheduled for April 3rd.  With the HDI national conference at the end of the month, April 24-27, in Orlando FL, there isn’t a window to reschedule in April.  We will reschedule the topic for a meeting later in the year.  The next schedule meeting is now Jun 5th.


As President, I would like to assure you this is only a minor setback, we will work very hard to make this meeting up later in the year.  Please continue to reach out to myself or any of the chapter officers with your ideas and desires for meeting content.  My continued vision and top priority is to make TriHDI a first class chapter that caters to its memberships desires as much as possible.  In our first year 2011, you the members have chosen to vote TriHDI into the 2011 Circle of Excellence President’s Circle of HDI local chapters.  TriHDI was one of only 25 local chapters to receive this honor from its membership, for this my officers and I, want to say thank you!!   We take this as a huge vote of confidents from you that our meetings have provided good content and value.  We want to continue to fulfill the same role for 2012 and look forward to bringing you many more quality programs throughout 2012.


Please stay tuned to our website www.trihdi.com and be on the lookout for our email updates in the near future.




John Pierce

President TriHDI


Kavaliro Releases 2012 Employment and Salary Handbook, Showing Staffing Growth in 13 Industries

Orlando, Fla.– Kavaliro, a national staffing services agency, released its 2012 Employment and Salary Handbook highlighting a rise in hiring and significant growth in over a dozen industries. Overall information technology has seen the most significant growth with over ten-percent gain in job postings.

Continue reading Kavaliro Releases 2012 Employment and Salary Handbook, Showing Staffing Growth in 13 Industries


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