TriHDI Chapter Meeting!!!

November TriHDI meeting

Nov. 2nd from 2:30-5:30

TEKSystems 5440 Wade Park Blvd, Suit 300,  Raleigh, NC 27607
During the November session of triHDI, we will all participate in a service management support simulation exercise. Everyone who attends will be assigned a specific role; Service Delivery Manager, Support Desk, Performance Managers, Group Director, Technical Specialists and facilitator. By using a complex IT infrastructure underpinning the business services with 7 zones operating different platforms with servers, applications and databases we will ensure adequate storage, memory and processing capability. The support structure must be managed to ensure effective performance and the ability to introduce new services via change management. Using the G2G3 gaming simulation, we will display a high impact, energetic way to accelerate understanding, involvement and acceptance across each role. We will bring to life the issues faced by organizations as they embark on service management transformation programs, all through a realistic business scenario. The simulation is a highly, effective enabler of change as we identify and drive change within the simulation itself.

The real value of this form of gaming is in the ability it provides to show clear business value and to provide a direct connection to IT support. The processesare brought to life, showing how they are interdependent, how they work together and ultimately how they provide value to the business from an improvement service management capability perspective.
Following is a 3 min mimeo link for you to view a short snippet of the simulation http://vimeo.com/25496517
Scott Rose will act as the facilitator for each of the various rounds and debrief between them. This 2 hour simulation will be a fun time for all participants.

Scott will be donating an ITIL Foundation certification bundle to include 30 day access to accredited web-based training and certification exam (retail $250) to be raffled as a door prize!!

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Eventbrite - TriHDI Chapter Meeting November 2016

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